Last updated: [14November2025]
SentulResidence.com (“we”, “our”, “us”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or submit your details through our forms.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Phone number
- Email address
- Any details submitted through contact forms, WhatsApp links, or registration forms
Automatically Collected Information
- IP address
- Device information
- Browser type
- Pages visited
- Cookies and analytics data (Google Analytics, Meta Pixel, etc.)
2. How We Use Your Information
Your information may be used for:
- Contacting you regarding property enquiries
- Sending project information, brochures, floor plans, and pricing
- Scheduling appointments or viewings
- Responding to your messages via WhatsApp or email
- Improving website performance and user experience
- Marketing or remarketing through ads (Google, Facebook, Instagram, etc.)
We do not sell or rent your personal data to third parties.
3. Disclosure of Information
Your data may be shared only with:
- Developer’s sales team or authorised agents
- Marketing partners assisting with lead follow-up
- Service providers (hosting, analytics tools, WhatsApp API tools)
All parties are bound by confidentiality and PDPA compliance.
4. Cookies & Tracking Technologies
We use cookies, Google Analytics, Google Tag Manager, Meta Pixel, and similar tools to:
- Analyse traffic
- Understand user behaviour
- Improve ad targeting
You may disable cookies through your browser settings.
5. Data Security
We implement reasonable security measures to protect your information from:
- Unauthorised access
- Misuse
- Loss or alteration
However, no method of online transmission is 100% secure.
6. Your Rights Under PDPA
You may request to:
- Access your personal data
- Update or correct your information
- Withdraw consent
- Request deletion
To submit a request, contact us using the email or phone number provided on the website.
7. Third-Party Links
Our website may link to external sites (e.g., developer pages, WhatsApp). We are not responsible for their privacy practices.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
9. Contact Us
For questions regarding this Privacy Policy, please contact us through the contact form or WhatsApp on the website.